Help Center2023-09-15T15:37:53+10:00

Help Center

Find answers to common questions below. Need further help? Contact us.

Frequently Asked Questions

How does it work on Honey Daddy?2023-09-15T17:54:13+10:00

You must be at least 18 years old and currently in Australia to use our website.

Join for FREE: It is FREE to sign up for an account, upload your photos, and create a profile with us. Signing up is easy with a valid email address and some basic details. This process takes about a minute. No credit card is required.

Search: After signing up, you can start searching for suitable sugar daddies or sugar babies near you. We provide search filters to help you narrow down search results quickly. As a sugar baby, you can only see sugar daddy members. As a sugar daddy, you can only see sugar baby members.

Sending private messages to other members: We provide an instant chat messaging platform. We’ll notify the recipient of your messages on our site and via email.

100% FREE for sugar babies: As a female member (sugar baby account), you’ll have full access to our website for 100% FREE.

As a male member (sugar daddy account), you can sign up, create a profile, upload your photos, and search for sugar babies near you for Free. However, a paid membership is required to send/view messages to the female members.

Why am I not getting responses from other members?2023-09-16T15:33:20+10:00

If you’re a sugar daddy, don’t just say “Hi, how are you”. It is no secret that women get more messages when it comes to dating.

If you’re still not getting the responses you are hoping for. Consider:

  • Add some quality photos. Statistics prove that profiles with photos are up to 20x more likely to receive attention than profiles without.
  • For sugar daddies: Show off your dressing styles. Check out Marcel’s One Dapper Street, or Ashley’s MenFashioner YouTube channels for style, grooming, men’s fashion tips.
  • Add more details about yourself to your profile. It shows that you care about small details.
  • Send more messages to other members. You can’t win everyone’s heart, but you can increase your chances.
  • Experiment with our search filters to expand your search criteria to find more prospective matches.
General safety tips2023-09-18T23:26:02+10:00
  • When meeting someone for the first time, it’s recommended to meet them for lunch or coffee during the day.
  • Don’t disclose your personal banking information, including PayID, account numbers or passwords. Beware of PayID scams.
  • Report any member guilty of online harassment or who is rude.
  • Report members who ask for your personal address so they can send you gifts.
  • Report members who are looking for individuals under 18 years of age.
  • Report any members who tell you that they are under 18 years of age.
General privacy tips2023-09-18T23:25:55+10:00
  • Never put your personal contact information in your profile such as your full name, phone number, email address, or address.
  • Don’t forward emails you receive from us to other people. The emails may contain links that will automatically log into your Honey Daddy account.
  • Avoid using your real name in your username.
  • For added privacy, use a temporary disposable phone number.
  • For added privacy, use a username on Honey Daddy that is different from your social media accounts.
  • Use a strong password on your Honey Daddy account.
  • Never share your account login and password with anyone.
Is Honey Daddy only for users in Australia?2023-09-18T23:26:40+10:00

Yes. Honey Daddy is only available for users who are currently in Australia. As long as you are physically located in Australia, you can join.

We do not allow overseas users to register an account with us.

I’m a Sugar Baby. Do I need to pay any fees?2023-09-18T22:44:36+10:00

No. As a Sugar Baby, you have full access to our website for 100% FREE.

This includes: sign-up, login, creating a profile, uploading photos, searching for sugar daddies, and sending private messages to sugar daddies.

You must be at least 18 years old and in Australia to join.

I’m a Sugar Daddy. What fees do I need to pay?2023-09-18T22:44:53+10:00

As a Sugar Daddy, you can sign up, log in, create a profile, upload photos, and search for Sugar Babies for Free.

A paid membership is required in order to send messages to Sugar Baby members on our site.

What payment methods do you accept?2023-09-18T22:26:46+10:00

We use Stripe as our payment gateway which accepts most major credit and debit cards including Visa, MasterCard, AMEX, eftpos, China UnionPay, Japan Credit Bureau (JCB). For more information, please visit Stripe website.

If you have trouble paying with your card, please contact our Support team.

Is there a minimum monthly contract for Sugar Daddy accounts?2023-09-18T22:44:12+10:00

No. Our paid membership for Sugar Daddy members is month-to-month with no locked-in contract. You can cancel your paid membership anytime. Keep in mind that when you’ve cancelled your paid membership, you will not get a refund for the remaining days of the month that you’ve paid for.

Do you offer refund when I cancel your Sugar Daddy membership?2023-09-18T22:43:28+10:00

If you’ve just paid for your Sugar Daddy membership and have not used our site at all and want to cancel your membership, we will be happy to offer you a full refund.

If you have used our site after paying for your membership, please contact us to discuss options.

Note that we use Stripe as our payment gateway. Stripe does not refund us their fees when we refund you. Thus, we may need to discuss a partial refund option with you.

Why was my account suspended?2023-09-18T22:52:12+10:00

If your account was suspended, it’s often due to suspicious account activity. Your profile and photos will be saved, but you will not be able to use our site, and other members will not be able to view your profile.

Possible reasons for account suspension:

  • Reports by other members about your profile or conduct
  • Abusive, vulgar or sexually explicit language
  • Asking for money before your date
  • Promoting or advertising a business
  • Selling pictures, videos or cam sessions
  • Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users
  • Posting any false, misleading, or inaccurate content about yourself and/or your profile
  • Having multiple active accounts
  • Creating a profile if you are under the age of 18
  • Posting or sending material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18
  • You have disputed a payment that you had previously paid to us

Note: We reserve the right to suspend accounts for any reason that we deem suspicious without notice.

I sent messages to another member but the message has not been read by the recipient2023-09-18T22:56:39+10:00

When you send a message to another member, we’ll notify the recipient on our site and via email. The recipient may not have noticed that he/she has a new message. Like any other email, the notification email may end up overlooked by the recipient or end up in the Junk/Spam folder. We are unable to guarantee that the recipient will read your messages.

What information is not allowed on my profile?2023-09-18T23:07:02+10:00

We do not allow this information in profiles:

  • Duplicate Information
  • Contact information such as phone numbers, email addresses, social media usernames, etc
  • Links to any other websites
  • Requests for sex or sexually explicit text
  • Specific monetary amounts
  • Commercial activity of any kind
My card payment is declined but the numbers are correct2023-09-18T23:20:05+10:00

This means our payment gateway company (Stripe) has had difficulty processing your card. Please make sure that the billing address on our site is exactly the same as your card billing address. If it is, there may be something wrong with your card. Please ensure that all card data is correct, including the billing address, expiration date, card number and CVV. Try a different card if this doesn’t work.

How the charges will appear on my credit card statement?2023-09-18T23:23:33+10:00

After you’ve made a payment, it will show as “HD Services”.

How do Public and Private photos work?2023-11-30T12:42:15+10:00

You can select certain photos in your profile as Public or Private.

Public photos:

  • are not visible to the public (visitors who do not have an account with us).
  • are visible to all logged-in members.

Private photos:

  • are not visible to the public (visitors who do not have an account with us).
  • female members’ private photos are visible to premium male members (paid membership) but not visible to free male members.
  • male members’ private photos are visible to all female members.
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